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Terms of service

1. Scope

  1. These General Terms and Conditions apply to all contracts concluded via the online shop between:

Resale-Solutions
Eichendorffstraße 4/4
72488 Sigmaringen
Owner: Armin Proha
Email: armin.proha@resale-solutions.com
Phone: +49 1512 9039671
VAT ID: DE458336066

– hereinafter referred to as “Seller” –

and the customer.

  1. A consumer within the meaning of these terms is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities (§ 13 German Civil Code – BGB).
  2. Deviating conditions of the customer shall not be recognized unless the Seller expressly agrees to them.

2. Conclusion of Contract

  1. The presentation of products in the online shop does not constitute a legally binding offer but a non-binding invitation to place an order.
  2. By clicking the “Buy now” button, the customer submits a binding offer to conclude a purchase contract.
  3. The Seller may accept the offer within 5 working days by:
    • Sending an order confirmation via email, or
    • Delivering the goods, or
    • Requesting payment
  4. The contract text is stored by the Seller. Order details and these Terms are sent to the customer via email.

3. Prices and Payment Terms

  1. All prices are in euros and include statutory VAT unless stated otherwise.
  2. Shipping costs are charged in addition and are displayed separately during checkout.
  3. Available payment methods:
    • Bank transfer (prepayment)
    • PayPal
    • Credit card
    • Instant bank transfer
    • Other payment methods available in the checkout
  4. If prepayment is agreed, payment is due immediately after contract conclusion.

4. Delivery and Shipping

  1. Delivery is made to the address provided by the customer.
  2. Delivery times are specified in the respective product offer.
  3. If a product is unavailable, the customer will be informed immediately. Payments already made will be refunded.
  4. For consumers, the Seller bears the shipping risk.

5. Retention of Title

The goods remain the property of the Seller until full payment has been received.

6. Right of Withdrawal

Consumers are entitled to a statutory right of withdrawal.

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us
[Name, Address, Email]
by means of a clear declaration (e.g., email or letter).

It is sufficient to send the notification before the withdrawal period expires.

Consequences of Withdrawal

We will refund all payments, including delivery costs (except additional costs resulting from choosing a delivery method other than the cheapest standard delivery), within 14 days of receiving the withdrawal notice.

We may withhold the refund until we receive the goods or proof of return.

The customer bears the direct cost of returning the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

  • Sealed goods not suitable for return due to health protection if unsealed
  • Custom-made products
  • Perishable goods
  • Digital content without a physical medium once execution has begun with customer consent

7. Warranty

Statutory warranty rights apply.

8. Liability

  1. The Seller is fully liable for intent and gross negligence.
  2. In cases of slight negligence, liability is limited to breaches of essential contractual obligations (cardinal obligations), restricted to foreseeable, typical damages.
  3. These limitations do not apply in cases of injury to life, body, or health.

9. Dispute Resolution

The European Commission provides a platform for online dispute resolution:
European Commission

https://ec.europa.eu/consumers/odr/

The Seller is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

10. Final Provisions

  1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
  2. Should any provision of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.